Frequently asked questions.
Everything we get asked about the hardware, the monitoring, recovery (coming soon), pricing, coverage and your account. Can't find what you need? Phone or message us — real humans answer.
Hardware
How does the GPS device work?
It's a small GPS unit with no SIM card. It runs on its own battery, so there's no wiring — you fit it yourself in about five minutes, hidden where you choose. If the vehicle moves or starts when it shouldn't, you and our 24/7 monitoring centre are alerted.
What's inside the box?
Everything you need to fit the device yourself in about five minutes. There's no SIM card to register and no wiring.
Will the device drain my battery?
No. The device runs on its own battery and isn't wired into your vehicle, so it doesn't draw on your car's battery.
Can a thief just unplug it?
There's nothing to unplug — the device runs on its own battery with no wiring. It's small and you choose where to hide it, so a thief has to find it first.
Monitoring
Is the monitoring centre actually staffed at 3am?
Yes. Our monitoring centre is staffed 24 hours a day, every day of the year — real people, not a chatbot.
How quickly will I get an alert?
You get an app notification when an alert fires, and our 24/7 monitoring centre sees it at the same time. If you don't respond, an operator phones you.
What activates an alert?
Movement outside your geofence and unexpected ignition.
Can I disable alerts when I'm driving?
You don't need to — your paired phone authorises the journey. You can also set scheduled "active hours" (e.g. your commute) when the geofence is paused automatically.
Recovery (coming soon)
Do you recover stolen vehicles?
Not yet — our physical vehicle recovery service is coming soon. Today, when theft is confirmed, our monitoring centre liaises with the police and manages the incident, keeping you informed.
Are you Thatcham-approved?
No. We are not Thatcham-approved or insurance-recognised, and we're not an insurance product. You can run AAsset Protect alongside a Thatcham-approved tracker.
How often are stolen vehicles recovered?
Our own vehicle recovery service is coming soon, so we don't publish a recovery rate. The operative network behind it has been operating since 2018. Its record: 13 protected vehicles stolen in 2023, 7 in 2024 and 18 in 2025 — all returned to their owners.
Will police actually act on my information?
We contact the local force with the live information and your authorisation, and keep you informed throughout.
Pricing
Is there a contract?
Your plan covers the first 12 months. After that, monitoring continues automatically at £14.99 a month unless you cancel.
What's included in the first-year price?
The hardware (yours to keep), 12 months of 24/7 monitoring, police liaison and incident management, and customer portal access. Vehicle recovery is coming soon.
Are there setup or activation fees?
No setup or activation fees. Your full payment schedule — including the £14.99 monthly price after year one — is shown before you pay.
Do you offer fleet discounts?
Yes — 5+ vehicles get per-vehicle volume pricing. Contact us for a tailored quote.
What payment methods do you accept?
Card payments via Stripe (Visa, Mastercard, Amex) and PayPal.
Coverage
Where do you operate?
UK mainland only — England, Scotland and Wales. We do not operate in Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man, or mainland Europe.
What if my car is stolen and driven abroad?
Our coverage is the UK mainland only: England, Scotland and Wales. If your vehicle is taken outside it, our monitoring centre will pass what we know to the police.
How accurate is the location?
The device uses GPS, so accuracy is best with a clear view of the sky and lower in multi-storey or underground car parks.
Account & support
How do I cancel?
Call or email us and we'll cancel it for you. Card payments carry on automatically until you do.
Can I move the device to a different vehicle?
Yes. Email us with the new vehicle's registration and we'll switch the device over. Refitting takes about five minutes.
How do I get support?
Office hours: 01772 971420 or info@assetprotect.live. Outside hours: the 24-hour line (07908 008668) is always staffed. WhatsApp also works for quick questions.
Talk to a real person.
No call centres, no scripts. Phone or message and a human answers.