Frequently asked questions.

It's a small cellular GPS unit that wires into your vehicle's permanent 12V supply. Combines GPS, GLONASS and cell-tower triangulation for accuracy within 5–15 metres. Reports position continuously to our monitoring centre via an encrypted cellular link.

The GPS device itself, a pre-paired multi-network SIM, a wiring loom (fuse-tapped 12V + ground), Velcro mounts, a one-page setup card with a QR registration link, and a make/model-specific install guide.

No. Standby current is approximately 25mA — less than your interior clock. A healthy vehicle battery can sit unused for weeks without depletion concern.

If a thief locates and disconnects the device, it sends a tamper alert to our centre before going offline. The internal backup battery then sends location updates for up to 72 hours after disconnection.

12-month hardware warranty from date of activation. Faulty units are replaced free of charge, no questions asked.

Yes. We run a mirrored monitoring operation across two physically separate UK sites, both staffed 24 hours a day, every day of the year, on rotating shifts. Real operators on real consoles — not a chatbot, not an answering service.

SMS and app push notifications typically land within 15 seconds of a trigger event. If you don't acknowledge within a minute, a human operator phones you directly.

Geofence breach without your paired phone present; unexpected ignition outside your usual hours; tamper detection on the device case or power supply; sudden power loss.

You don't need to — your paired phone authorises the journey. You can also set scheduled "active hours" (e.g. your commute) when the geofence is paused automatically.

We have a mirrored backup site that picks up automatically with no perceptible gap. Both sites have independent power, connectivity and staffing.

When theft is confirmed, the operator opens a live track on the operator console, contacts the local police force with crime reference and incident detail, then dispatches the nearest of our 590 UK operatives. The operative tracks the vehicle to its location and physically secures it.

No. We are not insurance-recognised. We're a recovery service, not an insurance product. Many of our customers run AAsset Protect alongside a Thatcham-approved tracker to get the insurance discount plus our actual recovery capability.

Industry-wide, only around 40% of stolen UK vehicles are ever recovered. With active monitoring and a recovery network, recovery rates rise to 90%+. We won't publish a specific recovery rate for our service — outcome depends heavily on time-to-alert.

In our experience, yes — because we open contact with the local force immediately, with live GPS data and authorisation from you. The crime reference is logged before our operatives arrive on scene.

No. You pay for 12 months upfront and at the end decide whether to continue. No rolling subscription to cancel.

The hardware (yours to keep), 12 months of 24/7 monitoring, full recovery service, customer portal + mobile app access, and free UK mainland delivery.

No. The price on the card is the full price.

Yes — 5+ vehicles get per-vehicle volume pricing plus a dedicated fleet portal. Contact us for a tailored quote.

Card payments via Stripe (Visa, Mastercard, Amex) and PayPal. Business accounts can pay on 14-day invoice terms once verified.

UK mainland only — England, Scotland and Wales. We do not operate in Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man, or mainland Europe.

The device keeps reporting if it has cellular signal, but our monitoring centre cannot coordinate recovery outside the UK mainland. We pass live tracking data to the relevant national police force via Interpol.

Typically within 5 metres in open environments, 10–15 metres in dense urban areas. In car parks and underground we fall back to last known position plus inertial dead-reckoning until signal is reacquired.

Cancel anytime in your customer portal. If you cancel within the first 14 days, you get a full refund and just return the device. After 14 days, monitoring stops on the renewal date — you keep the hardware.

Yes. Email us with the new vehicle's registration and we'll switch the device over. Reinstall takes the same 20 minutes.

Yes. The customer portal supports multiple drivers and admins per vehicle. Useful for families, partners, or fleet operators.

Office hours: 01772 971420 or info@assetprotect.live. Outside hours: the 24-hour line (07908 008668) is always staffed. WhatsApp also works for quick questions.