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AAsset Protect & Retrieve
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How AAsset Protect works

From the first alert to police liaison — every step explained.

We don't hide behind jargon. Here's exactly what happens from the moment your device leaves our warehouse to the moment our monitoring centre is handling an incident — with coverage and limits clearly laid out. Vehicle recovery is coming soon.

UK mainland · self-install · monitored 24/7 · 590 operatives

Example monitoring view Vehicle secure
Position
Lancashire, UK53.7632° N, 2.7044° W
Last check-in
8 seconds agoSignal · excellent
Battery
100%Own battery · no wiring
Status
ArmedGeofence active
Illustration only — not live data. UNIT · EXAMPLE

At a glance

Self-install in 5 minutes

Device ships ready to install. Plain-English instructions, no engineer visit, no garage appointment. Does not need power

24/7 UK monitoring

A real operator on a real console — not just an app that pings your phone. Every alert is reviewed before action, every day of the year.

590 operatives

590 operatives and direct police liaison across the UK mainland. Vehicle recovery is coming soon.

The setup

Three things to do before you forget about it.

A five-minute job you do yourself — no engineer visits, no waiting in for a fitter who never arrives.

01

Order online

Pick your plan, complete checkout, and we'll send your device out.

  • Hardware and 12 months' monitoring in one price
  • Geofence, ignition and speed alerts included
  • Your statutory 14-day right to cancel applies
02

Unbox and register

Inside the box: the device, fitting hardware, and a one-page setup card. Scan the QR code on the card to register your device with your account — takes under a minute.

  • No Sim card to register just an app to download
  • Activation card with QR registration link
  • Self-install in 5 minutes
03

Fit in five minutes

Wherever you want it hidden. No drilling, no body panels to remove.

  • Lasts for up to 3 years
  • Concealed location of your choice
  • Phone our support team if you need a hand
Not confident with the fitting? Phone us. We'll talk you through it.
Always-on monitoring

What's happening when nothing is happening.

Most of the time, your vehicle isn't being stolen. The device is still working — quietly checking in, watching for the things that matter, ignoring the things that don't.

Geofence movement watch

You set the home location. Anything outside that radius without your phone present triggers a check.

Ignition events

Unexpected ignition outside your normal use window is flagged immediately — a common signature of theft attempts.

24/7 monitoring centre

This is a dedicated security team watching your car in effect 24 hours a 7 days a week 365 days a year

Device health checks

The device checks in with our monitoring centre. If anything goes quiet, we contact you.

When something happens

The four stages, step by step.

Most trackers stop at "Track". We carry the response through police liaison and incident management, keeping you informed. Vehicle recovery is coming soon.

  1. Stage 01

    Detect

    Unauthorised movement, ignition or geofence breach is detected in seconds by the on-board unit.

    The on-board unit decides what's worth waking us up for. Routine driving doesn't trigger alerts. Genuine threats — geofence breach with no paired phone, unexpected ignition, excess speed — do.

    • Movement detection
    • Ignition alerts
    • Geofence breach
    • Speed alerts
  2. Stage 02

    Alert

    You and our 24/7 monitoring team are notified instantly via SMS, app push and live console.

    When the trigger fires, three things happen: you get an app push, a human operator at our monitoring centre has the incident on screen, and once theft is confirmed our team opens police liaison.

    • SMS to owner
    • Push notification
    • Live console alert
    • Audit log entry
  3. Stage 03

    Track

    Position streams to our control room. Speed, location and direction are followed in real time.

    Live position, speed and direction stream to the operator. They build a picture of where the vehicle is heading to pass to the police.

    • Real-time position
    • Live speed and direction
    • Continuous updates
    • Operator locks on
  4. Stage 04

    Respond

    Police liaison and incident management by our team. Physical vehicle recovery is coming soon.

    The operator coordinates with the local police force and manages the incident, keeping you informed. Physical vehicle recovery is coming soon.

    • Police liaison handled
    • Incident managed
    • Recovery coming soon
    • Owner kept informed
An example timeline

What happens when an alert fires.

How an alert is handled, step by step.

  1. Step 1

    Trigger event

    The device detects an event that meets the alert criteria — typically unauthorised ignition or geofence breach without the paired phone present.

  2. Step 2

    Alert hits our console

    Encrypted signal reaches our UK monitoring centre. The incident appears on the operator console with vehicle details, last known location, and live position.

  3. Step 3

    You're notified

    An app push notification land within seconds. You also get a phone call from the centre if you don't acknowledge to confirm reg, make and model

  4. Step 4

    Operator review

    A human operator reviews the alert and determines whether it's an active threat. If you've confirmed it's a theft (or we can't reach you), the response begins.

  5. Step 5

    Police liaison opens

    The operator contacts the relevant police control room with the vehicle's live track, registration and your authorisation. A crime reference is logged.

  6. Step 6

    Incident management

    Our operator manages the incident with the police and keeps you informed. Vehicle recovery is coming soon.

Coverage and limits

Where we work — and where we don't.

We'd rather tell you straight than have you find out at the worst possible moment. Here's the honest version.

Covered

What's covered

  • UK mainland — England, Scotland and Wales
  • All road types — residential, A-roads, motorways, rural
  • Cars, vans, motorhomes and commercial vehicles up to 7.5t
  • 24 hours a day, every day of the year
  • Direct police liaison and crime reference handling
Not covered

What's not covered

  • Northern Ireland and the Republic of Ireland
  • Mainland Europe — no cross-channel response
  • We are not Thatcham-approved or insurance-recognised
  • Vehicles already declared stolen before activation
  • Motorcycles (a dedicated product is in development)

AAsset Protect is a monitoring and incident-management service, not insurance. Always maintain valid vehicle insurance separately.

Full coverage details

Common questions

The things people ask before signing up.

How is this different from a Thatcham-approved tracker?

Thatcham approval is an insurance industry certification — it can lower your premium. We are not Thatcham-approved or insurance-recognised. AAsset Protect gives you a 24/7 monitoring centre, geofence, ignition and speed alerts, police liaison and incident management, with vehicle recovery coming soon. You can run it alongside a Thatcham-approved device.

Will I have to renew anything?

The hardware is yours from day one. Your first 12 months of monitoring are included. After that, monitoring continues at the monthly rate shown on your plan until you cancel.

What if I move the car myself outside the geofence?

Your paired phone acts as the authorising signal. If you drive the car with your phone on board, no alert fires. You can also set scheduled "active hours" — for example, daily commutes — during which the geofence is paused automatically.

Can a thief just unplug the device?

The device is small and you choose where to hide it, so a thief has to find it first. Ask our team about the best place to fit it in your vehicle.

What if my vehicle is stolen abroad?

We are a UK-mainland-only service: England, Scotland and Wales. Northern Ireland, Ireland and mainland Europe are not covered.

How accurate is the location?

The device uses GPS, so accuracy is best with a clear view of the sky and lower in multi-storey or underground car parks.

Will it drain my battery?

No. The device runs on its own battery and isn’t connected to your vehicle’s battery, so it can’t drain it.

What happens if your monitoring centre goes down?

Our monitoring centre is staffed 24 hours a day, every day of the year.

More questions answered in the full FAQ

Ready when you are

Protect your vehicle today.

Self-install in 5 minutes. Phone our team if you want to talk it through first — we don't do hard sells.

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